Working Guide to IONA Customer Support
Registration with a valid Support Agreement Number are required gain access to the resources in the IONA Customer Support area.
Step 1 Register on the IONA site
Get on board and have access to the wealth of knowledge in IONA Support. Just fill in your company details and your support agreement number. Do it today for easy access tomorrow!
Step 2 IONA Online Support
Knowledge Base
IONA's staff of highly trained Technical Professionals is constantly updating our Knowledge Base and adding new articles every day. Also provides access to IONA Technical White Papers and resource center.
Update Center
Our Engineering staff are regularly updating our product line(s). Check to see if the feature or fix you are looking for has been incorporated into the product. If so, you'll be able to download it from the Update Center.
Step 3 Submit an Online Service Request
Send a Service request straight through to IONA's Support staff.