IONA Technologies Product Support Policy
Introduction
IONA Technologies Product support policy is designed to help communicate the support resources available during a product's life span. This policy outlines the support stages starting from the first commercial shipment, to retirement and to the eventual end of life of the product. This information is intended to help you develop your product plans with the knowledge and understanding of our support plans. To assist you with migration and transition strategies, IONA Technologies offers a wide variety of education courses and consulting services. Please be advised that the information contained in this document is subject to change by IONA Technologies without notice. For further information, please contact your IONA Technologies representative.
Product Support Definitions
While we use the term "product" in a general sense, we are actually referring to a combination of a particular product(s) and version(s) running on a specific operating system and/or compiler.
Generally Available Products
Generally Available Products are available for sale and fully supported from the generally available date until the retired date. IONA Technologies recommends that customers begin all new projects with Generally Available Products, and migrate existing applications to Generally Available Products as soon as possible.
Retired Products
Retired Products are not available for general sale and will be supported up to 18 months from the initial product retirement date. When a release is superceded by a later release, it becomes a retired product. For a retired product there will no longer be product enhancements, minor releases and Operating System and compiler upgrades. Otherwise a retired product will be fully supported until End of Life.
Customers should not continue to develop and deploy applications based on retired products. IONA Technologies will suggest possible migration paths to similar products for retired products and platforms.
End-Of-Life Product
End-Of-Life Products are not available for sale or support by IONA Technologies. IONA Technologies Customer Services may provide certain assistance on end-of-life products, please contact your IONA sales account representative for further information. However, the knowledge and skills available to resolve issues on end-of-life products is limited. IONA Technologies strongly recommends that customers migrate to a fully supported IONA Technologies product as soon as possible in order to maintain the highest level of support for their applications and systems.
| Product Phase | Product Sales | Support |
| Generally Available Product | Yes | Yes |
| Retired Product | Restricted Sales | Yes |
| End-of-Life Product | No | No |
- When a new major version is released, we retire the previous version 18 months from after this date. When a minor version is released, we retire the next to previous version immediately. All retired versions will reach end of life, 18 months from the retired date. So 2 minor versions are supported with each major release.
